‘My kids can stay in the hotel pool we pay a lot of money here’: Arrogant mom expects employee to keep hotel pool open for her kids against hotel rules, employee refuses to give her special treatment

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Jul 13, 2025 5:00 PM EDT

Employees who work in hospitality will never fail to amaze me. Even after bearing witness to countless entitled customers per day, they still somehow keep their heads on straight (albeit, with much friction, surely). Customer service isn't for the faint of heart—I worked in retail and restaurants for years until I realized my skin was not nearly as thick as it needed to be to keep my calm around the clock…

Hotel customers are a different beast. You're dealing with people, away from their homes, who believe that every staff member is their personal servant and must bow down to every request they throw their way. You'd think that every entitled customer grew up with a silver spoon in their mouth, but that can't be true…

The entitled mom in this next story complains to a hotel staff member that they should reopen the hotel pool at 10 pm, against the hotel rules, because her kids want to continue swimming. This employee does not mess around when it comes to entitled guests who think they're above it all, so they relay this information to their manager. Scroll below to see how entitlement wins, sometimes…

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  • Cheezburger Image 10527899136
    via Paulo Almeida for Unsplash

  • "Entitled Karen: ‘My kids can stay in the hotel pool we pay a lot of money here’"

    Our pool at the hotel I work for have hours from 8am to Dusk. However, unofficially we keep the pool open until 10pm because many youth travel teams stay
    via WarOnEntitledGuests
  • there. We have reasons for the 10pm closing time that include, housekeeping cleaning up for the next day, pool chemicals needed to treat the water, and noise complaints. The pool is right under some of the hotel rooms.
    via WarOnEntitledGuests
  • Out of respect I always give 3 notices the pool will be closing soon (9pm-9:40pm-9:55pm) | do this not to shock everyone at
    via WarOnEntitledGuests
  • 10pm. It's always an issue getting the kids and drink parents out of the pool, but giving them the notices usually works.
    via WarOnEntitledGuests
  • This particular night starts off as normal. Everyone is and moaning that the pool is closed, but they leave and I lock the
    via WarOnEntitledGuests
  • gates. About 5 minutes later this ENTITLED KAREN comes over to me and DEMANDS the pool stays open for another hour. She says
    via WarOnEntitledGuests
  • her group pays good money here, and her kids are upset the pool closed " SO EARLY" I explain the reasons I stated above, and then
    via WarOnEntitledGuests
  • Karen loses her mind. Of course, the first thing she says is "I want to see something official that states the pool hours"
    via WarOnEntitledGuests
  • Cheezburger Image 10527899648
    via engin akyurt for Unsplash

    The image does not depict the actual subjects of the story. Subjects are models.

  • At this point I'm just going to screw with her fragile emotions, and take her over to the pool hours sign. I say "we know during the summer kids like to
    via WarOnEntitledGuests
  • stay in the pool later, so instead of closing at dusk we keep the pool open until 10pm" She gets all fired up and says " it doesn't say 10pm it says dusk"
    via WarOnEntitledGuests
  • I'm going to make her look stupid, I've had enough. I say "In most parts of the USA depending on the time of year DUSK can be
    via WarOnEntitledGuests
  • approximately between 6pm and 9pm. Its past 10pm now, so you got a bonus hour because it's past 10pm" She says she knows what dusk is, and storms off.
    via WarOnEntitledGuests
  • There is a plot twist. Karen goes into the hotel and applies so much pressure on the front desk they ask me to open the pool for another hour. I respectfully say II
    via WarOnEntitledGuests
  • The gates are locked and this is what I have been instructed to do. However, if you decide to unlock the gate that would be your decision and I have nothing
    via WarOnEntitledGuests
  • to do with it" I have no hard feelings ( I always cover my a) the FD took the responsibility of opening the pool back up, and ENTITLED KAREN got her way.
    via WarOnEntitledGuests
  • Cfwydirk No doubt front desk person is micromanaged and is afraid a complaint will get them in trouble. Nothing more ugly than management who doesn't have your back.
    via Cfwydirk
  • girlsnowysecret Enabling tantrums is exactly why entitlement runs rampant.
    via girlsnowysecret
  • WarOnEntitled Guests Believe me, there is nothing more I want than to fire back at these people, and shove their tantrums down their throat. When I first started I came in HOT into every situation with these entitled guests. That led to many negative reviews specifically calling me out, and many " hotel etiquette talks lol)
    via WarOnEntitledGuests
  • These people travel from hotel to hotel and do the same thing. Hate to admit it. but they are good getting what they want. Their advantage is strength in numbers going against individual hotel employees that are already walking on eggshells to please them.
    via WarOnEntitledGuests
  • | sallen779 hate these travel teams with a passion. They are always disrespectful of other guests. Kids running around, parents partying in the lobby, etc.
    via sallen779
  • Spilled TeaAngeles Lmao of course she pulled the "we pay good money" card. You handled that like a pro though.
    via SpilledTeaAngeles

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customer service hotel guest hotel entitlement AITAH customers reddit story pool entitled customers swimming pool pools karens in the wild entitled hotels reddit thread r-entitled Reddit entitled people
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