‘My kids can stay in the hotel pool we pay a lot of money here’: Arrogant mom expects employee to keep hotel pool open for her kids against hotel rules, employee refuses to give her special treatment

Employees who work in hospitality will never fail to amaze me. Even after bearing witness to countless entitled customers per day, they still somehow keep their heads on straight (albeit, with much friction, surely). Customer service isn't for the faint of heart—I worked in retail and restaurants for years until I realized my skin was not nearly as thick as it needed to be to keep my calm around the clock…

Hotel customers are a different beast. You're dealing with people, away from their homes, who believe that every staff member is their personal servant and must bow down to every request they throw their way. You'd think that every entitled customer grew up with a silver spoon in their mouth, but that can't be true…

The entitled mom in this next story complains to a hotel staff member that they should reopen the hotel pool at 10 pm, against the hotel rules, because her kids want to continue swimming. This employee does not mess around when it comes to entitled guests who think they're above it all, so they relay this information to their manager. Scroll below to see how entitlement wins, sometimes…

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Author image for Lana DeGaetano Lana DeGaetano
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